Contact Us

Email

We are here to help you with any enquiries, please use the "contact us" area below to get in touch.

We aim to respond to all emails within 1 hour during normal office hours, generally much quicker.  Outside normal office hours we will respond to your emails as quickly as possible and definitely at the start of the next working day.

When contacting us, please ensure that you provide all relevant details, so that we give you a meaningful response.  If your enquiry relates to an order, please quote your order number and if it relates to a product, please quote the product number/s.

FAQ

Our FAQ page has answers to many questions, it will be worth checking there first.  We are adding to this page all of the time.

Contact Information

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 Post

Our mailing address is

"the littlecraftybugs company"
15 Fleets Lane Industrial Estate
Willis Way
Poole
BH15 3SU

We do not have retail premises or a trade counter for callers, sorry.  All orders are mailed, regardless of destination, and all enquiries are promptly and meaningfully responded to by email.

Telephone

We do not have a telephone based customer service team, as we aim to deliver a prompt and efficient service to customers by email.   We are aware that some customers do find this inconvenient but we have found over many years that we are able to give the best level of service to all of our customers in this way.  Please email us with full details of your enquiry and we will respond to you in a meaningful way as quickly as possible. 

Please check our FAQ page for answers to many questions.