Customer Feedback

We love to hear what you have to say about us and we thought that you might too! So here we have included a small summary of real comments that we have recieved from our customers via email and on social media.

'My Goodies arrived today and I am so pleased with them, THANK YOU' - Lady Bluecoat via Facebook

'Just a short Thank You for excellent service and swift delivery. This is the second time I have ordered from you and you never fail. :) Oh and the products are great! I have now recommended you to all my friends. Thank you.' - Fiona

'I just wanted to say what a great website, there was so much choice I got a bit carried away.  I had ordered some sticky feet... and had only ordered 10 so needed 10 more, I ended up ordering much more, I will be back.' - Suzanne

'Just wanted to say thank you for the order, my first! which arrived today. It is all excellent' - Lynn

'I couldn't find an equivalent anywhere so all these so called 'craft shops' are not really an alternative to your site!' - Catriona

'All safely received, thank you so much for an efficient Service! (Another craft shop) let us down on Tuesday, telling us that they couldn't source these items after 2 weeks looking.  They did me a favour because I found you!  We will be looking to yourselves for all our craft resources now!' - David

'Superb service as parcel arrived this morning. Will be recommending you to all my crafty friends. Thank you' - Bridget

'@tweetthebug Thanks for prompt delivery of Xmas crafty stuff we've got a fun workshop coming up with #primary pupils in #Brighton next week' - Communitas via Twitter

'Thank you very much! Big fan of the site will continue to order! Thanks' - Grace

'I just wanted to say thank you. The items I ordered were perfect for my son's birthday party. I ordered some paper crowns and masks. Many of the parents commented on how good the quality of the items was. Also postage was v quick. Overall v satisfied customer. Many thanks' - Petrina

Thank you for the order I received it yesterday and the items are excellent will definitely be back for more thanks once again for the great service and great website keep up the good work.' - Rich

'Big thanks to  for the speedy delivery of these tissue papers! Our t-shirts will be wrapped in style' - apres eleven via Twitter

'First class service, thank you' - Pauline

'Many thanks for my order and the quick delivery. Your postage and packing is very reasonable.' - Sandra

'Just wanted to let you know that I received my order yesterday & am very happy with it. There will be some very professional (& colourful!) looking chefs at my daughters 5th birthday party now!! The balloons are also rather fab (as I remember them from my childhood!). My husband was suitably impressed by them (I did my best to describe them but....). So thank you very much and also for keeping me up-dated and informed on the progress of my order.' - Kristi

'I was a little late ordering supplies for a workshop I'm running, so thank you for your prompt delivery service!' - Stacey
'I received my package yesterday and everything is perfect. Looking forward to our group this afternoon. Many thanks again.' - Sal
'SO pleased with the service and products I received from @tweetthebug! Thank you!' - Harriet via Twitter

'Thanks...I am so relieved!!! Shall always use you guys in future for craft supplies - I have just had the most awful customer experience with (another online craft retailer) who I will definitely never be using again - very grateful for your rescue!!' - Mary 

'Hello, I just want to say how delighted I was with my order ... I certainly will be ordering from you again, as you have such an interesting range of craft products and also thank you for delivering to Australia. Thank you again' - Janet (All the way from Queensland, Australia!)

'Fantastic thank you! Such speedy service.' - Ange

' My order arrived today. Really pleased. I've been sketching ideas during my son's nap-time. Many thanks x' - Evangeline via Twitter

'Your customer service is amazing and your prices are excellent as well.' - Janet

'Thanks so much, [the parcel] arrived yesterday and my son and I loved making the Christmas crackers today. It's the first time I have used your site and very impressed with your customer service. Happy Christmas!' - Caroline

'Hi, just wanted to thank you for the quick and efficient service you provided, which included the change in the order. I received the goods yesterday morning after ordering them only Tuesday night. Many Thanks.' - Janis

'Just a quick note to say, I have received my order and I am delighted with the wooden handbags especially.  Will be ordering more. Well packed and delivered on time.' - Helen

'Love the new website!' - Toni

'I ordered from you at the beginning of October and was delighted to receive my order. I think your website and Facebook pages are wonderful!!' - Alison

'I really love this site, full of ideas and great things for my little beaver scouts to make and my own children. Looking forward to putting an order in soon for christmas decorations to make, crackers etc.. Lovely site and from previous experience excellent staff and service.' - Helen

'Glad to have found a company who has what I need and not at exorbitant prices, thank you.' - Tricia

'Loving the new site, better than ever, if that was possible! My Brownies have loved making all sorts of 'bugs' from your site but the penguins have remained a real favourite, keep up the great work!' - Lynne

'Good products, good delivery we use lots of your products for after school club and holiday club' - Pauline

'Loving the new website...will be kept busy for ages...browsing AND ordering!' - Antonia

'Have received my first order and was impressed with speed of delivery and quality of the items. Will be a frequent customer as there are so many inspiring craft items on offer. Thank you.' - Jeannie

'I have to say,  from my experience,  service and delivery had been exemplary.  Keep Up the good work.  I'll be ordering again very soon.' - Sam

"I just wanted to say a massive thank you for your amazing service - the parcel arrived with me on Tuesday morning and all the items are brilliant. I will be recommending you to everyone!" - Georgina

"Perfect again, thank you." - Karen

"What a sale!  Great selection of craft bargains - fab price and super helpful customer service too...." - Hannah

"Perfect, thank you.  Ordered one morning and with us the next - outstanding service." - Mark

"I would just like to thank you for my order which arrived Monday 17th.  To be honest I ordered little warily I have crafted for many years and I was unfamiliar with your company but you had the product I wanted at a great price. The order arrived very quickly and postage was very reasonable and I will certainly be telling all my crafty friends to visit your website." - Julie

"Received my order yesterday, so impressed with everything, much appreciated.  Will be ordering again soon." - Linda

"Just love your products and the service too!   Every time we order from you everything is great.  Thank you - we'll be back soon!" - Greta

"Just wanted to send you a huge pat on the back. I ordered some aprons yesterday and they arrived this morning. It's great to see someone charging a reasonable amount for next day delivery. I'd ordered some scissors from amazon and the order hasn't moved in 24 hours so I've cancelled it and placed it with yourselves.  I know sometimes at work we get nothing but negative feedback and it is nice to get the positive. Keep up the good work." - Helen

"Thank you very much.  My parcel arrived yesterday and I am, as always, delighted with the goods - and your very reasonable prices!" - Mavis

"The Easter goodies that we ordered were all terrific!  Exactly what we wanted - it made for a great egg hunt party for the little ones.  Thank you for your great supplies and fast service." - Ehryn

"Just want to say thankyou for my order and the very quick delivery - fantastic." - Linda

"Really impressed with your company - fantastic selection, fast delivery and brilliant customer service - thank you!" - Julie

"You do a great job of keeping our church children's groups stocked with fantastic materials - thank you!" - Ellie

"Mum absolutely loved the sweet tree I made her using your great ideas.  Thanks so much for your help and guidance, both through your website and by email" - Maysie

"Thank you so much, the superhero ducks are great!  Your customer service has also been excellent - will definitely be using you again!" - Susie

"Thank you for your great service and a website that is easy and enjoyable to browse.  I placed an order late on Thursday evening for a host of different things.  I was slightly surprised but really delighted when a package of exciting crafty things arrived on Saturday morning.  Not as delighted as my three year old daughter though, who could barely contain herself and immediately put the contents to good use.  Thanks for a fun filled weekend." - Sarah

"I just wanted to say thank you very much for a very prompt delivery.  The party bag fillers look great and I’m really impressed.  It’s very much appreciated." - Michelle

"I just wanted to say thank you - my order arrived today.  I have been really pleased with all the items that I have ordered from you - the quality is excellent and very good value for money.  Thank you again." - Juliet

"Thank you for the amazing service that I received from your company.  All my queries were dealt with extremely quickly and delivery time was just as fast!  The ducks are brilliant - perfect for our party bags.  It was tricky to decide what to order from such a fantastic range.  I will certainly recommend your website to others and will come back to buy again soon! Thank you!" - Antonia

"Thank you once again - we return time and time again and have never regretted it". - Tamzin

"Love the website, products and service". Flora

"Thank you for my order which arrived today.  I am very pleased with the fast delivery, lovely products and low prices.  I can't wait to sew the dollies for my daughter and will be recommending your companies to my crafty friends!" - Jane

"Thanks so much for the crackers, they were a real hit.  I loved the fact that you had such lovely bright colours - they made a great difference to our Christmas table.  Followed your ideas to make a reindeer sweet tree too - the kids were absolutely thrilled" - Maxine

"Terrific range of crackers, the family loved them. Good reliable service, even taking into account the Christmas rush. I'll be back next year for a different colour - any chance you can sell pink ones for my little princess?" - Christine (Thanks to Christine we now stock pink crackers!)

"We had our annual Christmas Crafts session yesterday and I just wanted to let you know how much the children enjoyed the crafts we had created for them this year.  They particularly loved the Christmas Bead Wreaths we purchased from your shop.  Thanks again for helping us have a very successful crafts session and for making 174 children very happy" - Liz

"Thank you for fast delivery. Goods as advertised, excellent, just right for my parchment work, will keep you on my favourites list." - Jo

"Couldn't have asked for a better service, thanks." - Sian

"Thanks so much, delighted to have found you - we have enough bells until next Christmas but will definitely be back then for another bulk purchase.  Great service and delivery, much appreciated." - Harry

Thank You