Delivery Options

Delivery Options

We offer a selection of different delivery options, as shown below.

There are occasions when you will be unable to select one or more of these options, this is most likely to be when you have heavy or large items in your basket and a specific service is offered instead.  This will all be very clear during checkout.

Desptach Times

With the exception of the "Special Delivery" options below, all orders are mailed the following working day. 

Therefore, if you order before 08:00hrs on Monday, then this will leave us on Monday.  Any orders received after 08:00hrs on Monday will be mailed on Tuesday.  This follows throughout the week.  Working days are Monday to Friday only and exclude all weekends and UK public holidays.

Standard UK Delivery

If you choose our standard delivery option this will be mailed within the UK using either Royal Mail 48 (was 2nd class post) or Interlink.  The provider is chosen by us depending on the items within your basket. 

The charges made for this service are as follows:

  • Under £30 - £2.95
  • £30 tp £49.99 - £3.95
  • £50 to £99.99 - £4.95
  • £100 plus - FREE

Just spend £100 or more and you will be sent your goods without any delivery charges.   Great opportunity to save money!

Royal Mail 24

Royal Mail 24 (previously 1st class) has a one day delivery standard, although we find that this is generally one to two days from the date of despatch (see above).

The cost for this is the standard delivery rate plus £1.

Royal Mail 24 (With Signature)

This uses Royal Mail 24 and will require a signature on delivery.  This is not a tracked service, it is recorded when it leaves us and when it arrives with you only.  This uses Royal Mail Signed For and was previously called "recorded delivery".

The cost for this is the standard delivert rate plus £2.

Special Delivery Next Day by 1PM

The following all refer to "working days", which are Monday to Friday and exclude all UK public holidays.

Any order placed PRIOR to noon on any working day, will be mailed the same day when you choose this service.  Any orders after noon will be mailed tomorrow (see despatch times above).

The parcel will be delivered to you before 1PM the following working day and will require a signature upon delivery. 

The cost for this is based on the weight of the items in your shopping basket, you will be able to review this in the shopping basket screens.

Special Delivery Saturday by 1PM

This uses the same delivery standards as the option above but allows you to choose a Saturday delivery if you order on a Thursday after noon or Friday before noon.

The cost for this is based on the weight of the items in your shopping basket, you will be able to review this in the shopping basket screens.

International Orders

We mail orders outside of the UK using either Royal Mail Airmail or Interlink/DPD.

Where Royal Mail is used, they state that they aim to deliver your mail from the day we despatch it (see above) to:

  • Western Europe within three working days
  • Eastern Europe within five working days
  • Major cities worldwide within five working days and other destinations within seven.

Interlink/DPD is sent by land/sea and takes 4-5 days on average from the date of despatch.  Please bear in mind that these are average delivery times.

The cost of these services is based on the weight of the items in your basket.  So an order of paint or clay will cost a more for delivery than an order of feathers or pom poms.  The costs are calculated for you in the shopping basket screen.

BFPO

Please choose the "Standard UK Delivery" option and ensure that you include your BFPO details within the address.

We do not know whether you are based in an operational or non-operational zone.  If in an "operational" zone, please bear in mind the size limitations on deliveries to these locations and also that we cannot send anything with blades, gunpowder (snaps, party poppers and cracker kits with snaps).  Any deliveries to operational zones that do not comply with the restrictions will either be confiscated by the relevant bodies or returned to us.  Please ensure that you are familiar with the requirements of the BFPO system before ordering as we will not check the parcel and this is sent on your instruction with any losses or confiscations being burdened by you.

Heavy & Large Goods

Within mainland UK we are able to send all goods listed on this site.  However, to certain Scottish Highlands, UK islands and overseas locations there are limitations on certain products.

Our product descriptions show when products are not available to be shipped to certain locations, this is generally outsize and/or heavy items.

Busy Periods & Weather Issues

As we all know, certain times of the year cause problems for the postal service providers.  This is most often in the build up to Christmas and during snow and storm conditions. 

Please bear this in mind when choosing your postal options.