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Welcome to littlecraftybugs.co.uk... the home of kids crafts

Christmas Crafts
Information
2011 Calendar Making
By Theme - Advent Crafts
By Theme - Angel Crafts
By Theme - Baubles
By Theme - Candy
By Theme - Xmas Trees
By Theme - Crackers
By Theme - Gingerbread
By Theme - Mr Men
By Theme - Nativity Crafts
By Theme - Penguins
By Theme - Pet Treats
By Theme - Princess
By Theme - Puddings
By Theme - Reindeer
By Theme - Robins
By Theme - Santa
By Theme - Snowflakes
By Theme - Snowmen
By Theme - Stained Glass
By Theme - Stars
By Theme - Stockings
By Theme - Wreaths
By Theme - Others
By Type - Badges
By Type - Beads
By Type - Colour In Crafts
By Type - Cracker Making
By Type - Crafty Bugs
By Type - Cross Stitch
By Type - Crowns & Hats
By Type - Decorations
By Type - Doorhangers
By Type - Letter to Santa
By Type - Magic Scratch
By Type - Mask Making
By Type - Painting Kits
By Type - Paper Chains
By Type - Peg Dollies
By Type - Pinflair
By Type - Puppets
By Type - Sewing
By Type - Shrink Art
By Type - Stocking Pegs
By Type - Velvet Art
By Type - Wand Making
By Type - Wobblers!
Card Kits ~ Decoupage
Card Kits ~ Groups
Card Kits ~ Home
Card Kits ~ X Stitch
Card Making - Card Blanks
Card Making - Sentiments
Card Making - Stamps/Ink
Card Making - Supplies
Christmas Party Supplies
Crafts for Adults
Crafts for Older Kids
Kitchen Crafts
KITS - Individual
KITS - FOR 2 to 5 KIDS
KITS - FOR 6 KIDS
KITS - FOR 7 to 12 KIDS
KITS - FOR 13 to 23 KIDS
KITS - FOR 24+ KIDS
KITS - FOR 100 KIDS
Rubber Ducks!
STOCKING FILLERS
Supplies - 3D Shapes
Supplies - Bags
Supplies - Baubles
Supplies - Beads
Supplies - Bells
Supplies - Boxes
Supplies - Card & Paper
Supplies - Card Roll
Supplies - Collections
Supplies - Crepe
Supplies - Curling Ribbon
Supplies - Doilies
Supplies - Feathers
Supplies - Felt
Supplies - Foam Shapes
Supplies - Foam Sheets
Supplies - Glitter
Supplies - Glitter Glue
Supplies - Jewels & Gems
Supplies - Painting
Supplies - Paper Mache
Supplies - Pipecleaners
Supplies - Pom Poms
Supplies - Punches
Supplies - Ribbons
Supplies - Sequin Waste
Supplies - Sequins
Supplies - Shapes
Supplies - Shred
Supplies - Stamps/Ink
Supplies - Stencils
Supplies - Stickers
Supplies - Styrofoam
Supplies - Tissue
Supplies - Wooden
Supplies - Others
Window Clings
Wrappings
New Year
SPECIAL OFFERS
Craft Supplies for Kids
Information
Seasonal Crafts
Acetate
Aprons & Tablecovers
Badges - Metal/Plastic
Bags to Decorate
Bead Kits
Beads - All Sorts!
Bells
Bordette & Card Roll
Boxes to Decorate
Buttons
Calendar Making
Calendars - 2011
Card Sheets
Card Blanks - Bulk
Card Blanks - Aperture
Card Blanks - Plain
Cellophane
Chalk
Collections
Crepe Paper
Crowns to Decorate
Curling Ribbon
Doilies
Doorhangers
Elastic & Threading Cord
Eyes for Kids Crafts
Fabric Painting & Paint
Fabric Petals
Face Paints & Tattoos
Favour Nets
Feathers
Felt Shapes
Felt Sheets
Flocked Shapes
Foam Sheets & Shapes
Glitter
Glitter Glue
Glow in the Dark
Glue
Glue/High Tack
Glue/Sticky Stuff
Hama Beads & Boards
Handmade By Labels
Ink Pads - Pigment
Ink Pads - Water Based
Jewels & Rhinestones
Keyrings - Metal
Laces
Magnets
Masks to Decorate
Mirrors
Mobiles & Chimes
Mosaics
Multicultural
Name Badges
Painting & Paints
Paper
Paper - Other
Paper - Printed
Paper & Card Shapes
Paper Mache - Large
Paper Mache - Multi
Paper Mache - Single
Peel Offs
Pencils - Coloured
Pencils - Lead
Pens - Felt Tip
Pens - Other
PIPE CLEANERS
POM POMS
Punches
Quilling
Raffia
Ribbon - Curling
Ribbon - Mixed
Ribbon - Reels
Ribbon - Sticky
Ribbon Bows
Scissors & Knives
Scrapbooks
Sequin Strings
Sequin Waste
Sequins & Confetti
Shapes to Decorate
Shred
Shrinkles & Shrink Plastic
Sorting Pots
Split Pin Fasteners
Stamps for Kids
Stencils & Templates
Stickers for Crafts
Storage
Straws
Styrofoam Shapes
Tin Pails
Tissue Paper
Wax Crayons
Wooden Shapes
Wooden Sticks & Pegs
Wool

The Small Print!

Contacting Us

Although we do not publish a telephone number, we are always happy to give you a call upon receipt of an email with details of your enquiry, telephone number and best contact time.

If you wish to contact us or need our mailing address,  please follow THIS LINK

Postage - UK (including Channel Islands)

We offer a number of UK postage options, as follows:

Standard delivery - this is sent within 48 hours of order by Royal Mail 2nd class post.  This is charged at a rate of 10% of your order value, with a minimum of £2.95 and a maximum of £5.  This is intended to cover the cost of Royal Mail postage only, not packaging, time etc.  A recorded delivery option is also available.

First class delivery - this is sent next working day using Royal Mail 1st class post.  This is charged at the standard delivery rate above, plus an additional £1.  A recorded delivery option is also available.

Priority delivery - this is sent next working day using the Royal Mail "Special Delivery - Next Day" service.  Any order placed prior to 24:00hrs today will be mailed tomorrow (we have no post collections on Saturday and Sunday) and will be with you by 13:00hrs the following working day.  Please note that Saturdays are not considered to be a delivery day under this service.

This is a signed-for service.   

Certain remote locations within mainland UK and some UK islands have longer delivery timescales under this service.  If you are in one of these remote areas, please check the Royal Mail website for delivery details. 

Postage - International

International delivery is made using the Royal Mail Airmail service.  The cost is based on parcel weight and destination.  The checkout process will calculate this automatically for you, based on the country of delivery.  Airmail parcels are sent within 48 hours of order and delivery times will vary from country to country.

Royal Mail Airmail has a maximum parcel weight of 2kg.  Therefore, if your goods weigh more than this amount, you may receive your purchases in multiple parcels and some packs of heavier goods may have been split to keep the parcels within this weight limit.  

Postage - BFPO

We charge UK mail rates for BFPO addresses. 

However, prority delivery and first class delivery opions are NOT avaibale to BFPO - please do notchoose these.

The Royal Mail BFPO mail service has a maximum parcel weight of 2kg.  Therefore, if your goods weigh more than this amount, you may receive your purchases in multiple parcels and some packs of heavier goods may have been split to keep the parcels within this weight limit.  

How to Shop

All orders should be completed on line using our secure checkout process.

Please add all items to your shopping basket and then click the "your basket" icon to start the checkout process.

If you wish to remove any items, simply change the quantity to zero and click update.

If you are unable to complete your order online, please print our order form, completing this and sending this with your payment to the address shown. 

We do not have retail premises to accomodate personal callers.

Payment Methods

Accepted payment methods are:

Debit/credit card
Paypal
Cheque
Postal Order

For our joint protection, we arrange card processing services though Paypoint, which supports debit and credit card payments.  We also accept payment by Paypal.  Both organisations are reputable online payment companies, both providing secure payment services.  This means that ALL card and Paypal payments are made using a secure server, for your security, they are not processed within our trading site. 

We also accept cheque and postal order payments.  Please complete your order online, printing your order when prompted.  You can then forward your cheque or postal order, payable to Crafty Capers Ltd, to us at 26 Glenmore Business Park, Holton Heath, Poole BH16 6NL.

Please note that failed cheques incur a £10 charge by our bankers.  Therefore, where chequepayments fail, this charge will be added to your total bill and we reserve the right to add a reasonable handling charge to this cost. 

If you have any questions about payment or ordering, please email us.

Payment on Account

For large institutions and government bodies, we are prepared to release goods with payment made on account.  If you wish to order on this basis, please enter full details of your order within our site and choose the cheque payment option, printing your order when prompted.  You will then need to email us with your order number, from an official email address and showing your position in the organisation, confirming that the invoice will be discharged by cheque or BACS within 30 days of receipt of the goods. 

Orders made on this basis can only be posted to business premises of the organisation making the order, for security reasons.

PLEASE NOTE: The minimum first order value for a "payment on account" transaction is £50 excluding postage.  We are happy to accept lower value "purchase order" transactions from regular shoppers.  Unfortunately, we have had to introduce this minimum figure in view of the amount of work involved in securing payment on many first orders of this nature.

If you have any questions about payment or ordering, please email us.

Despatch

Please see despatch times above. 

On orders where payments have been made by cheque, the items will be despatched as soon as the cheque has cleared, including Paypal e-cheques.  Please note that you are able to pay by various credit and debit cards or Paypal electronically within the checkout process.

Where postal orders are received, we will despatch the items within 48 hours using the service chosen.

Bulk & Multiple Purchases 

We ensure that our prices are kept at a minimum level for all customers, whether buying one or many of the same item, for large orders or smaller ones. Therefore, we do not normally offer reduced prices on multiple purchases.

Please be aware that many of our own bespoke children's craft kits are offered in group packs for up to 100 kids.  You may find this link helpful.

However, if you would like to make bulk purchases, where you consider lower prices may be appropriate, please feel free to contact us.

We do not sell to the retail trade.  Our kits should not be resold, except for fund raising purposes.

Prices

As part of our commitment to always offer highest quality items at the best price, we continually review our prices and flex these accordingly.  Any price changes will not affect any orders already being processed.  

All prices and transactions are in £sterling.

VAT

Crafty Capers Ltd are VAT registered, our VAT number is 917 5478 92.

A VAT invoice is automatically provided to all customers, you do not need to request this.

On overseas orders, where VAT is not applicable, we will charge the full price as seen and send an invoice with your goods on this basis.  Therefore, where you see an item for sale at £10, this is £8.70 plus VAT in a VAT registered country.  If you are in a non-VAT country, you will still pay £10, but there is no VAT element, the invoice sent with your goods will show this.

Stock Availability

Our stock control programme is managed to enable you to see the number of items we hold in stock of each item.   You will be unable to order more items than we hold in stock.  This stock availability is checked when the items are added to your shopping basket, and again when completing your order.

In the unlikely event that an item is out of stock, we will contact you by email or telephone before despatching the balance of your order.  We do not send alternative items in these circumstances.  If we are unable to contact you, we will refund the overpayment. 

Age 

All crafts are NOT suitable for children under three years of age due to small parts.

Based on our extensive experience, we do not recommend ages for our own kits.  We have found that this differs widely, dependant on the ability and patience of the crafters, not necessarily their age.

Therefore, please consider the age and ability of the intended crafters carefully before completing your purchases.

Safety 

All of our crafts are unsuitable for children under three years of age.

Plastic bags, glue, scissors and other items we sell, do expose the crafters and those younger than them to risks. 

Certain party goods, including balloons, blowers and party bags also require supervision with young children, as they may cause suffocation or choking.  

Please ensure that the appropriate supervision and warnings are given.

Delivery Address & Gift Messages

We are able to deliver to an address other than your home address.  The full order must be mailed to a single address.  You must complete a separate order and pay the relevant postage cost for each mailing address.

Where the delivery address differs to your own, you will be offered the opportunity to include a gift message in the checkout process.  This is a printed document, with your chosen words and included inside the parcel.

Additional Items

If you wish to add items to your order after this has been completed, please email us.  We are happy to add additional items into your order and will only charge the proportionate additional postage charge.  This must be completed before the order is despatched.  

Alternatively, please complete a second order and then email us - we will then refund any overpaid postage.

Completion of a Contract

A binding contract will exist as soon as an accepted payment method is received by us. 

Where goods are to be released, pending receipt of a payment, the contract will come into effect at the time the goods are released.

In circumstances where crafts are packed to a specific order, the contract will come into effect at the time the buyer instructs Crafty Capers to proceed, irrespective of whether any payment has been made. 

Cancelling an Order

Prepaid orders can be cancelled prior to despatch.    Please email us to cancel your order.  We will confirm receipt and cancellation.

Orders for crafts made to a customer's own specifications cannot be cancelled after a contract is deemed to have come into effect.

Returns & Exchanges

Goods can be returned in the original undamaged packaging within fourteen days of receipt, for a refund.  Please ensure you include your original order number with your returns - this will be a five digit number.

Postage costs for the return of items will not be refunded.

Seasonal goods (e.g. Christmas, Easter & Halloween) goods will not be accepted as returns after the season has passed.

Any errors, omissions or damage must be notified to us immediately upon receipt of your parcel.

Goods made to a customer's own specifications cannot be returned, unless faulty.

Where goods are returned, please ensure you obtain a certificate of posting from the Post Office, which is provided free of charge.

Refunds are normally processed within 7-10 days of receipt of goods.

The statements above apply in addition to any other statutory rights.

Where an exchange is required, you will need to return the goods, as above.  You will also need to complete and pay for a new order for the alternative items you require, including the relevant postage.  These will be despatched in accordance with our normal despatch times.  Your refund will then be completed upon receipt of the unwanted goods - see above.

Parcels Not Received

UK

Claims for loss in transit will not be considered until 15 working days has elapsed from the date of despatch. This is in line with Royal Mail guidelines.

We always ask you to check with your usual/local sorting office before you allow 15 working days to expire.  This can be a fruitful exercise, where perhaps cards have not been left or have been caught up in junk mail etc delivered at the same time.

International

Claims for loss in transit will not be considered until 25 working days have elapsed from the date of despatch.  This is in line with Royal Mail guidelines.

Please bear in mind that some mail being sent outside Europe may be subject to customs checks and suffer from the resultant minor delays.

Refunds are issued as soon as Royal Mail have completed their enquiries, Royal Mail are likely to contact you to assist with this.

The refund will include the cost of the items purchased.  Royal Mail does not refund overseas postage costs on failed deliveries in view of the dependency on other mail organisations around the world.

All

We must be notified within 21 calendar days of placing your order if goods are not received.  Although we are always happy to advise on despatch details etc prior to this time, we will be unable to meet any claims for non-receipt of goods after this time has elapsed.

Compliments, Suggestions and Complaints 

We are always pleased to receive positive feedback.   We are especially interested to hear your ideas and suggestions.  If we utilise one of your suggestions, we will provide you with free samples of this kit/gift and a selection of other items from our range.

In the unlikely event that you have a complaint about our goods or service, please contact us immediately.  We will always do everything we can to resolve this to our mutual satisfaction.

Data Protection 

By purchasing from us you will agree to be included on our email mailing list.  We only email with regard to our own items.   If you do not wish to receive emails on our products, please confirm this during the checkout process.  You will be given the opportunity whenever we mail to remove your name from our mailing list.

Trademarks 

The following names, trading styles and logos are all trademarks of Crafty Capers.

  • The 'Crafty Capers', 'littlecraftybugs', 'littlecraftybugs.co.uk', 'littlecraftyboxes', 'littlecraftyboxes.co.uk', 'littlepartybugs', 'littlepartybugs.co.uk', 'craftybugs', 'craftybugs.co.uk', 'craftsformen', 'craftsformen.co.uk', 'papercraftsformen and 'papercraftsformen.co.uk' names and trading styles
  • The 'Crafty Capers', 'littlecraftybugs', 'littlecraftybugs.co.uk', 'littlecraftyboxes', 'littlecraftyboxes.co.uk', 'littlepartybugs', 'littlepartybugs.co.uk', 'craftybugs', 'craftybugs.co.uk', 'craftsformen', 'craftsformen.co.uk', 'papercraftsformen and 'papercraftsformen.co.uk' bugs and logos
  • The multicoloured moving bugs of 'littlecraftybugs.co.uk'

Copyright

All associated artwork is copyright of Crafty Capers.

It is PROHIBITED for any images to be downloaded from this site and reused in any other medium, without our express written agreement having been secured first.

All original crafts, pictures, descriptions and instructions are the copyright of Crafty Capers.

Evidence to support copyright and dates of first use by Crafty Capers are retained by a specialist company.  Evidence can be provided upon request, with a justified and valid reason.

Please do not replicate our crafts.  We respect the creativity and copyright of inidividuals and other companies and we will continue to protect our own.

Caring for the Environment

One of the fundamentals of our business is that we do not provide our bespoke and hand packed kits in expensive throw away packaging - just enough packaging to get the items to you in a perfect condition.

Wherever possible we choose environmentally friendly, UK sourced and recycled materials for our kits, craft essentials and also for mailing/packaging materials.

You will find that we reuse cardboard boxes, which we have received goods in.  This is partly due to economics and partly to reduce waste and the need to recycle or add to landfill.

We recycle all materials possible, including packaging materials, waste paper and card, cartridges and other business waste.

Contacting Us

If you wish to email us, please use the email form on the "Contact Us" page or email 'info@craftycapers.co.uk'

Our postal address is Crafty Capers Ltd, 26 Glenmoor Business Park, Blackill Road, Holton Heath, Poole.  BH16 6NL 

 

 

 


Are you having problems with your shopping cart?

 

We value your order and your custom.

 

Our site uses cookies to provide a complete shopping experience, specifically a shopping cart. This is normal practice for sites of this nature.  On rare occasions this does cause a problem.

 

If you are having problems completing your order, please send an email to us at info@craftycapers.co.uk copying and pasting your shopping basket into the body of the email. 

 

If you can't copy and paste your shopping basket into your email, please include the following information to enable us to process this manually for you:

 

  1. Item codes (e.g. XX/12345)
  2. Quantities required
  3. Your preferred payment method
  4. Your name, address and an appropriate daytime telephone number
  5. The delivery name and address, if different

Please include a UK daytime telephone number and convenient time to call.  We will then be able to telephone you to complete your order and process a payment online. 

 

Has your shopping basket just vanished?  If so, it's likely that there's been a "blip" in either your server or ours.  The easiest way to get this back is to try to add another item into the basket or just click on the "your basket" logo at the top of the page.

 

If you are unable to complete your order online, and want to mail us an order, please print our order form.  After completing the form, this should be sent with your payment to the address shown. 

 

If you have any other enquiries, please contact us. 

 


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