The Small Print!
Contacting Us
Although we do not publish a telephone number, we are always happy to give you a call upon receipt of an email with details of your enquiry, telephone number and best contact time.
If you wish to contact us or need our mailing address, please follow THIS LINK.
Postage - UK (including Channel Islands)
We offer a number of UK postage options, as follows:
Standard delivery - this is sent within 48 hours of order by Royal Mail 2nd class post. This is charged at a rate of 10% of your order value, with a minimum of £2.95 and a maximum of £5. This is intended to cover the cost of Royal Mail postage only, not packaging, time etc. A recorded delivery option is also available.
First class delivery - this is sent next working day using Royal Mail 1st class post. This is charged at the standard delivery rate above, plus an additional £1. A recorded delivery option is also available.
Priority delivery - this is sent next working day using the Royal Mail "Special Delivery - Next Day" service. Any order placed prior to 24:00hrs today will be mailed tomorrow (we have no post collections on Saturday and Sunday) and will be with you by 13:00hrs the following working day. Please note that Saturdays are not considered to be a delivery day under this service.
This is a signed-for service.
Certain remote locations within mainland UK and some UK islands have longer delivery timescales under this service. If you are in one of these remote areas, please check the Royal Mail website for delivery details.
Postage - International
International delivery is made using the Royal Mail Airmail service. The cost is based on parcel weight and destination. The checkout process will calculate this automatically for you, based on the country of delivery. Airmail parcels are sent within 48 hours of order and delivery times will vary from country to country.
Royal Mail Airmail has a maximum parcel weight of 2kg. Therefore, if your goods weigh more than this amount, you may receive your purchases in multiple parcels and some packs of heavier goods may have been split to keep the parcels within this weight limit.
Postage - BFPO
We charge UK mail rates for BFPO addresses.
However, prority delivery and first class delivery opions are NOT avaibale to BFPO - please do notchoose these.
The Royal Mail BFPO mail service has a maximum parcel weight of 2kg. Therefore, if your goods weigh more than this amount, you may receive your purchases in multiple parcels and some packs of heavier goods may have been split to keep the parcels within this weight limit.
How to Shop
All orders should be completed on line using our secure checkout process.
Please add all items to your shopping basket and then click the "your basket" icon to start the checkout process.
If you wish to remove any items, simply change the quantity to zero and click update.
If you are unable to complete your order online, please print our order form, completing this and sending this with your payment to the address shown.
We do not have retail premises to accomodate personal callers.
Payment Methods
Accepted payment methods are:
Debit/credit card
Paypal
Cheque
Postal Order
For our joint protection, we arrange card processing services though Paypoint, which supports debit and credit card payments. We also accept payment by Paypal. Both organisations are reputable online payment companies, both providing secure payment services. This means that ALL card and Paypal payments are made using a secure server, for your security, they are not processed within our trading site.
We also accept cheque and postal order payments. Please complete your order online, printing your order when prompted. You can then forward your cheque or postal order, payable to Crafty Capers Ltd, to us at 26 Glenmore Business Park, Holton Heath, Poole BH16 6NL.
Please note that failed cheques incur a £10 charge by our bankers. Therefore, where chequepayments fail, this charge will be added to your total bill and we reserve the right to add a reasonable handling charge to this cost.
If you have any questions about payment or ordering, please email us.
Payment on Account
For large institutions and government bodies, we are prepared to release goods with payment made on account. If you wish to order on this basis, please enter full details of your order within our site and choose the cheque payment option, printing your order when prompted. You will then need to email us with your order number, from an official email address and showing your position in the organisation, confirming that the invoice will be discharged by cheque or BACS within 30 days of receipt of the goods.
Orders made on this basis can only be posted to business premises of the organisation making the order, for security reasons.
PLEASE NOTE: The minimum first order value for a "payment on account" transaction is £50 excluding postage. We are happy to accept lower value "purchase order" transactions from regular shoppers. Unfortunately, we have had to introduce this minimum figure in view of the amount of work involved in securing payment on many first orders of this nature.
If you have any questions about payment or ordering, please email us.
Despatch
Please see despatch times above.
On orders where payments have been made by cheque, the items will be despatched as soon as the cheque has cleared, including Paypal e-cheques. Please note that you are able to pay by various credit and debit cards or Paypal electronically within the checkout process.
Where postal orders are received, we will despatch the items within 48 hours using the service chosen.
Bulk & Multiple Purchases
We ensure that our prices are kept at a minimum level for all customers, whether buying one or many of the same item, for large orders or smaller ones. Therefore, we do not normally offer reduced prices on multiple purchases.
Please be aware that many of our own bespoke children's craft kits are offered in group packs for up to 100 kids. You may find this link helpful.
However, if you would like to make bulk purchases, where you consider lower prices may be appropriate, please feel free to contact us.
We do not sell to the retail trade. Our kits should not be resold, except for fund raising purposes.
Prices
As part of our commitment to always offer highest quality items at the best price, we continually review our prices and flex these accordingly. Any price changes will not affect any orders already being processed.
All prices and transactions are in £sterling.
VAT
Crafty Capers Ltd are VAT registered, our VAT number is 917 5478 92.
A VAT invoice is automatically provided to all customers, you do not need to request this.
On overseas orders, where VAT is not applicable, we will charge the full price as seen and send an invoice with your goods on this basis. Therefore, where you see an item for sale at £10, this is £8.70 plus VAT in a VAT registered country. If you are in a non-VAT country, you will still pay £10, but there is no VAT element, the invoice sent with your goods will show this.
Stock Availability
Our stock control programme is managed to enable you to see the number of items we hold in stock of each item. You will be unable to order more items than we hold in stock. This stock availability is checked when the items are added to your shopping basket, and again when completing your order.
In the unlikely event that an item is out of stock, we will contact you by email or telephone before despatching the balance of your order. We do not send alternative items in these circumstances. If we are unable to contact you, we will refund the overpayment.
Age
All crafts are NOT suitable for children under three years of age due to small parts.
Based on our extensive experience, we do not recommend ages for our own kits. We have found that this differs widely, dependant on the ability and patience of the crafters, not necessarily their age.
Therefore, please consider the age and ability of the intended crafters carefully before completing your purchases.
Safety
All of our crafts are unsuitable for children under three years of age.
Plastic bags, glue, scissors and other items we sell, do expose the crafters and those younger than them to risks.
Certain party goods, including balloons, blowers and party bags also require supervision with young children, as they may cause suffocation or choking.
Please ensure that the appropriate supervision and warnings are given.
Delivery Address & Gift Messages
We are able to deliver to an address other than your home address. The full order must be mailed to a single address. You must complete a separate order and pay the relevant postage cost for each mailing address.
Where the delivery address differs to your own, you will be offered the opportunity to include a gift message in the checkout process. This is a printed document, with your chosen words and included inside the parcel.
Additional Items
If you wish to add items to your order after this has been completed, please email us. We are happy to add additional items into your order and will only charge the proportionate additional postage charge. This must be completed before the order is despatched.
Alternatively, please complete a second order and then email us - we will then refund any overpaid postage.
Completion of a Contract
A binding contract will exist as soon as an accepted payment method is received by us.
Where goods are to be released, pending receipt of a payment, the contract will come into effect at the time the goods are released.
In circumstances where crafts are packed to a specific order, the contract will come into effect at the time the buyer instructs Crafty Capers to proceed, irrespective of whether any payment has been made.
Cancelling an Order
Prepaid orders can be cancelled prior to despatch. Please email us to cancel your order. We will confirm receipt and cancellation.
Orders for crafts made to a customer's own specifications cannot be cancelled after a contract is deemed to have come into effect.
Returns & Exchanges
Goods can be returned in the original undamaged packaging within fourteen days of receipt, for a refund. Please ensure you include your original order number with your returns - this will be a five digit number.
Postage costs for the return of items will not be refunded.
Seasonal goods (e.g. Christmas, Easter & Halloween) goods will not be accepted as returns after the season has passed.
Any errors, omissions or damage must be notified to us immediately upon receipt of your parcel.
Goods made to a customer's own specifications cannot be returned, unless faulty.
Where goods are returned, please ensure you obtain a certificate of posting from the Post Office, which is provided free of charge.
Refunds are normally processed within 7-10 days of receipt of goods.
The statements above apply in addition to any other statutory rights.
Where an exchange is required, you will need to return the goods, as above. You will also need to complete and pay for a new order for the alternative items you require, including the relevant postage. These will be despatched in accordance with our normal despatch times. Your refund will then be completed upon receipt of the unwanted goods - see above.
Parcels Not Received
UK
Claims for loss in transit will not be considered until 15 working days has elapsed from the date of despatch. This is in line with Royal Mail guidelines.
We always ask you to check with your usual/local sorting office before you allow 15 working days to expire. This can be a fruitful exercise, where perhaps cards have not been left or have been caught up in junk mail etc delivered at the same time.
International
Claims for loss in transit will not be considered until 25 working days have elapsed from the date of despatch. This is in line with Royal Mail guidelines.
Please bear in mind that some mail being sent outside Europe may be subject to customs checks and suffer from the resultant minor delays.
Refunds are issued as soon as Royal Mail have completed their enquiries, Royal Mail are likely to contact you to assist with this.
The refund will include the cost of the items purchased. Royal Mail does not refund overseas postage costs on failed deliveries in view of the dependency on other mail organisations around the world.
All
We must be notified within 21 calendar days of placing your order if goods are not received. Although we are always happy to advise on despatch details etc prior to this time, we will be unable to meet any claims for non-receipt of goods after this time has elapsed.
Compliments, Suggestions and Complaints
We are always pleased to receive positive feedback. We are especially interested to hear your ideas and suggestions. If we utilise one of your suggestions, we will provide you with free samples of this kit/gift and a selection of other items from our range.
In the unlikely event that you have a complaint about our goods or service, please contact us immediately. We will always do everything we can to resolve this to our mutual satisfaction.
Data Protection
By purchasing from us you will agree to be included on our email mailing list. We only email with regard to our own items. If you do not wish to receive emails on our products, please confirm this during the checkout process. You will be given the opportunity whenever we mail to remove your name from our mailing list.
Trademarks
The following names, trading styles and logos are all trademarks of Crafty Capers.
- The 'Crafty Capers', 'littlecraftybugs', 'littlecraftybugs.co.uk', 'littlecraftyboxes', 'littlecraftyboxes.co.uk', 'littlepartybugs', 'littlepartybugs.co.uk', 'craftybugs', 'craftybugs.co.uk', 'craftsformen', 'craftsformen.co.uk', 'papercraftsformen and 'papercraftsformen.co.uk' names and trading styles
- The 'Crafty Capers', 'littlecraftybugs', 'littlecraftybugs.co.uk', 'littlecraftyboxes', 'littlecraftyboxes.co.uk', 'littlepartybugs', 'littlepartybugs.co.uk', 'craftybugs', 'craftybugs.co.uk', 'craftsformen', 'craftsformen.co.uk', 'papercraftsformen and 'papercraftsformen.co.uk' bugs and logos
- The multicoloured moving bugs of 'littlecraftybugs.co.uk'
Copyright
All associated artwork is copyright of Crafty Capers.
It is PROHIBITED for any images to be downloaded from this site and reused in any other medium, without our express written agreement having been secured first.
All original crafts, pictures, descriptions and instructions are the copyright of Crafty Capers.
Evidence to support copyright and dates of first use by Crafty Capers are retained by a specialist company. Evidence can be provided upon request, with a justified and valid reason.
Please do not replicate our crafts. We respect the creativity and copyright of inidividuals and other companies and we will continue to protect our own.
Caring for the Environment
One of the fundamentals of our business is that we do not provide our bespoke and hand packed kits in expensive throw away packaging - just enough packaging to get the items to you in a perfect condition.
Wherever possible we choose environmentally friendly, UK sourced and recycled materials for our kits, craft essentials and also for mailing/packaging materials.
You will find that we reuse cardboard boxes, which we have received goods in. This is partly due to economics and partly to reduce waste and the need to recycle or add to landfill.
We recycle all materials possible, including packaging materials, waste paper and card, cartridges and other business waste.
Contacting Us
If you wish to email us, please use the email form on the "Contact Us" page or email 'info@craftycapers.co.uk'
Our postal address is Crafty Capers Ltd, 26 Glenmoor Business Park, Blackill Road, Holton Heath, Poole. BH16 6NL
Are you having problems with your shopping cart?
We value your order and your custom.
Our site uses cookies to provide a complete shopping experience, specifically a shopping cart. This is normal practice for sites of this nature. On rare occasions this does cause a problem.
If you are having problems completing your order, please send an email to us at info@craftycapers.co.uk copying and pasting your shopping basket into the body of the email.
If you can't copy and paste your shopping basket into your email, please include the following information to enable us to process this manually for you:
- Item codes (e.g. XX/12345)
- Quantities required
- Your preferred payment method
- Your name, address and an appropriate daytime telephone number
- The delivery name and address, if different
Please include a UK daytime telephone number and convenient time to call. We will then be able to telephone you to complete your order and process a payment online.
Has your shopping basket just vanished? If so, it's likely that there's been a "blip" in either your server or ours. The easiest way to get this back is to try to add another item into the basket or just click on the "your basket" logo at the top of the page.
If you are unable to complete your order online, and want to mail us an order, please print our order form. After completing the form, this should be sent with your payment to the address shown.
If you have any other enquiries, please contact us.
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