Payment Options

You will be offered a number of payment options during checkout, these are shown below.  All orders need to be completed online, we do not have a telephone sales line. All prices stated include VAT and are sold in £sterling, payments need to be made in the same way.

 

Card Payments

All major credit and debit cards are accepted.  Payments are processed by the secure systems provided by Sage Pay and they are fully integrated within our checkout processes.

We do not accept Amex cards.

 

Paypal

If you have a Paypal account you will be able to use this secure payment process during checkout.

 

Cheque or Postal Order

We can currently accept UK cheques and UK postal orders, payable to "the littlecraftybugs company". 

Your order will be mailed upon receipt of your completed cheque payment.  Please note that orders are NOT mailed without your cheque payment having been received by us, unless you are using a purchase order and meet the criteria set out in the "payment on account" option below.

Please note that failed cheques will incur a £15 charge, which we will hold you responsible for.

 

Payment on Account (Purchase Order)

For large institutions, charities and government bodies we are prepared to release goods with the payment being made on account where you have a purchase order.

 

In these situations only, you can process your order online and choose the "pay on account" option.  After completing the checkout process, you will then need to email us using an email address for the organisation concerned.  This must include the PO number and your authority for us to release this on account.    As soon as we have this confirmation we will release your order for despatch and allocate the stock to your order.

 

Alternatively you can mail or email your PO to us.  You will need to include the information shown above to enable us to process this.  Please note that when mailing or emailing a PO that stock is not reserved against the order until we have processed this for you.

 

Please note that we will only be able to mail your first order, paid by PO, to a business address that we are able to confirm is valid and connected to your business.  If your order is being placed on behalf of a charity, then this will be sent to the registered address on either the charity commission or OSCR websites. 

 

It will be to your advantage to register during checkout as we will then be able to see that you have ordered previously when you shop with us again, you will also be able to track your orders.

 

All invoices must be paid within 30 days of the order being placed.  Payment can be by BACS or cheque.

 

If you wish to pay on account and fall within the organisations that we can offer this for but do not use purchase orders, please follow the procedure above, just omiting the PO number - we will use your details as a reference.

 

Historically, we have applied a minimum order value to orders purchased in this way, in view of the administration involved in following these payments up.  This minimum value has been temporarily removed but we would be grateful for your assistance in ensuring that payments are made promptly.  We will make all contact directly with you for payment, we will not make contact with other parties within your organisation.

 

By BACS

We are ONLY able to accept BACS payments from UK accounts.  Please choose this option and then complete your payment.  After you have completed your BACS payment, please email us with your order number, the date and time of your payment and also the amount.  We will then despatch your goods when funds have cleared.

 

We are unable to offer this facility for any orders where the "special delivery" options have been chosen, sorry.

 

The details for BACS payments in these circumstances only are Santander Bank, 09-01-50 and 02940620.  Please make sure that we are notified when a payment has been made.

 

We are not able to accept BACS payments in any other situations.