Returns & Exchanges

Returns

Goods can be returned in the original undamaged packaging within fourteen days of receipt, for a refund.  Please ensure you include your original order number with your returns.

 

Postage costs for the return of unwanted items will not be refunded.

 

Where goods are returned, please ensure you obtain a certificate of posting from the Post Office, which is provided free of charge.

 

Refunds are normally processed within 7-10 days of receipt of goods.

 

The statements above apply in addition to any other statutory rights.

 

Goods made to a customer's own specifications or ordered specifically for you cannot be returned, unless faulty.

 

Exchanges

Where an exchange is required, you will need to return the goods, as above. 

 

You will also need to complete and pay for a new order for the alternative items you require, including the relevant postage.    The new order will be despatched in accordance with our normal despatch times. 

 

Your refund will then be completed upon receipt of the unwanted goods - see above