Terms & Conditions
Our terms and conditions include the detail below and the information on the links shown below under “payment methods”, “delivery options”, “returns” and “privacy & security”.
Please read these terms and conditions before completing your order.
How to Shop
All orders should be completed on line using our secure checkout and payment process.
We do not have retail premises to accomodate personal callers.
We offer a selection of different delivery options, as shown below.
There are occasions when you will be unable to select one or more of these options, this is most likely to be when you have heavy or large items in your basket and a specific service is offered instead. This will all be very clear during checkout.
With the exception of the "Special Delivery" options below, all orders are mailed the following working day.
Therefore, if you order before 08:00hrs on Monday, then this will leave us on Monday. Any orders received after 08:00hrs on Monday will be mailed on Tuesday. This follows throughout the week. Working days are Monday to Friday only and exclude all weekends and UK public holidays.
Standard UK Delivery
If you choose our standard delivery option this will be mailed within the UK using either Royal Mail 48 (was 2nd class post) or Interlink. The provider is chosen by us depending on the items within your basket.
The charges made for this service are as follows:
- Under £30 - £2.95
- £30 tp £49.99 - £3.95
- £50 to £99.99 - £4.95
- £100 plus - FREE
Just spend £100 or more and you will be sent your goods without any delivery charges. Great opportunity to save money!
Royal Mail 24
Royal Mail 24 (previously 1st class) has a one day delivery standard, although we find that this is generally one to two days from the date of despatch (see above).
The cost for this is the standard delivery rate plus £1.
Royal Mail 24 (With Signature)
This uses Royal Mail 24 and will require a signature on delivery. This is not a tracked service, it is recorded when it leaves us and when it arrives with you only. This uses Royal Mail Signed For and was previously called "recorded delivery".
The cost for this is the standard delivert rate plus £2.
Special Delivery Next Day by 1PM
The following all refer to "working days", which are Monday to Friday and exclude all UK public holidays.
Any order placed PRIOR to noon on any working day, will be mailed the same day when you choose this service. Any orders after noon will be mailed tomorrow (see despatch times above).
The parcel will be delivered to you before 1PM the following working day and will require a signature upon delivery.
The cost for this is based on the weight of the items in your shopping basket, you will be able to review this in the shopping basket screens.
Special Delivery Saturday by 1PM
This uses the same delivery standards as the option above but allows you to choose a Saturday delivery if you order on a Thursday after noon or Friday before noon.
The cost for this is based on the weight of the items in your shopping basket, you will be able to review this in the shopping basket screens.
We mail orders outside of the UK using either Royal Mail Airmail or Interlink/DPD.
Where Royal Mail is used, they state that they aim to deliver your mail from the day we despatch it (see above) to:
- Western Europe within three working days
- Eastern Europe within five working days
- Major cities worldwide within five working days and other destinations within seven.
Interlink/DPD is sent by land/sea and takes 4-5 days on average from the date of despatch. Please bear in mind that these are average delivery times.
The cost of these services is based on the weight of the items in your basket. So an order of paint or clay will cost a more for delivery than an order of feathers or pom poms. The costs are calculated for you in the shopping basket screen.
Please choose the "Standard UK Delivery" option and ensure that you include your BFPO details within the address.
We do not know whether you are based in an operational or non-operational zone. If in an "operational" zone, please bear in mind the size limitations on deliveries to these locations and also that we cannot send anything with blades, gunpowder (snaps, party poppers and cracker kits with snaps). Any deliveries to operational zones that do not comply with the restrictions will either be confiscated by the relevant bodies or returned to us. Please ensure that you are familiar with the requirements of the BFPO system before ordering as we will not check the parcel and this is sent on your instruction with any losses or confiscations being burdened by you.
Heavy & Large Goods
Within mainland UK we are able to send all goods listed on this site. However, to certain Scottish Highlands, UK islands and overseas locations there are limitations on certain products.
Our product descriptions show when products are not available to be shipped to certain locations, this is generally outsize and/or heavy items.
Busy Periods & Weather Issues
As we all know, certain times of the year cause problems for the postal service providers. This is most often in the build up to Christmas and during snow and storm conditions.
Please bear this in mind when choosing your postal options.
You will be offered a number of payment options during checkout, these are shown below. All orders need to be completed online, we do not have a telephone sales line.
All prices stated include VAT and are sold in £sterling, payments need to be made in the same way.
All major credit and debit cards are accepted. Payments are processed by the secure systems provided by Sage Pay and they are fully integrated within our checkout processes.
We do not accept Amex cards.
If you have a Paypal account you will be able to use this secure payment process during checkout.
Cheque or Postal Order
We can currently accept UK cheques and UK postal orders, payable to "the littlecraftybugs company".
Your order will be mailed upon receipt of your completed cheque payment. Please note that orders are NOT mailed without your cheque payment having been received by us, unless you are using a purchase order and meet the criteria set out in the "payment on account" option below.
Please note that failed cheques will incur a £15 charge, which we will hold you responsible for.
Payment on Account (Purchase Order)
For large institutions, charities and government bodies we are prepared to release goods with the payment being made on account where you have a purchase order.
In these situations only, you can process your order online and choose the "pay on account" option. After completing the checkout process, you will then need to email us using an email address for the organisation concerned. This must include the PO number and your authority for us to release this on account. As soon as we have this confirmation we will release your order for despatch and allocate the stock to your order.
Alternatively you can mail or email your PO to us. You will need to include the information shown above to enable us to process this. Please note that when mailing or emailing a PO that stock is not reserved against the order until we have processed this for you.
Please note that we will only be able to mail your first order, paid by PO, to a business address that we are able to confirm is valid and connected to your business. If your order is being placed on behalf of a charity, then this will be sent to the registered address on either the charity commission or OSCR websites.
It will be to your advantage to register during checkout as we will then be able to see that you have ordered previously when you shop with us again, you will also be able to track your orders.
All invoices must be paid within 30 days of the order being placed. Payment can be by BACS or cheque.
If you wish to pay on account and fall within the organisations that we can offer this for but do not use purchase orders, please follow the procedure above, just omiting the PO number - we will use your details as a reference.
Historically, we have applied a minimum order value to orders purchased in this way, in view of the administration involved in following these payments up. This minimum value has been temporarily removed but we would be grateful for your assistance in ensuring that payments are made promptly. We will make all contact directly with you for payment, we will not make contact with other parties within your organisation.
We are ONLY able to accept BACS payments from UK accounts.
Please choose this option and then complete your payment. After you have completed your BACS payment, please email us with your order number, the date and time of your payment and also the amount. We will then despatch your goods when funds have cleared.
We are unable to offer this facility for any orders where the "special delivery" options have been chosen, sorry.
The details for BACS payments in these circumstances only are Santander Bank, 09-01-50 and 02940620. Please make sure that we are notified when a payment has been made.
We are not able to accept BACS payments in any other situations.
Goods can be returned in the original undamaged packaging within fourteen days of receipt, for a refund. Please ensure you include your original order number with your returns.
Postage costs for the return of unwanted items will not be refunded.
Where goods are returned, please ensure you obtain a certificate of posting from the Post Office, which is provided free of charge.
Refunds are normally processed within 7-10 days of receipt of goods.
The statements above apply in addition to any other statutory rights.
Goods made to a customer's own specifications or ordered specifically for you cannot be returned, unless faulty.
Where an exchange is required, you will need to return the goods, as above.
You will also need to complete and pay for a new order for the alternative items you require, including the relevant postage. The new order will be despatched in accordance with our normal despatch times.
Your refund will then be completed upon receipt of the unwanted goods - see above
Discount & Voucher Codes
“the littlecraftybugs company” do not participate in any discount code or voucher code schemes. Our best price is always offered on our website.
Bulk & Multiple Purchases
We ensure that our prices are kept at a minimum level for all customers, whether buying one or many of the same item, for large orders or smaller ones. Therefore, we do not normally offer reduced prices on multiple purchases.
Please be aware that many of our own bespoke children's craft kits are offered in group packs for up to 100 kids.
However, if you would like to make bulk purchases, where you consider lower prices may be appropriate, please feel free to contact us.
We do not sell to the retail trade. Our kits should not be resold, except for fund raising purposes.
As part of our commitment to always offer highest quality items at the best price, we continually review our prices and flex these accordingly. Any price changes will not affect any orders already being processed.
All prices and transactions are in £sterling.
We are VAT registered, our VAT number is 917 5478 92.
A VAT invoice is automatically provided to all customers, you do not need to request this.
On overseas orders, where VAT is applicable, you will pay the VAT in the normal way and reclaim this if eligible as part of your own VAT return. We do not supply goods without charging VAT.
On overseas orders, to locations where VAT is not applicable, please proceed as normal, including VAT. Immediately after you have completed your order, please email us with your order number and we will immediately refund the VAT using the same payment method. However, after the goods have been mailed we will be unable to refund the VAT. Therefore, it is essential that you contact us with your order number as soon as you have paid.
Our stock control programme is managed to enable you to see the number of items we hold in stock of each item. You will be unable to order more items than we hold in stock. This stock availability is checked when the items are added to your shopping basket, and again when completing your order.
In the unlikely event that an item is out of stock, we will make a decision whether the order can be sent without the items or whether a substitute should be sent. Where appropriate we will contact you by email or telephone before despatching the order. We will then refund the overpayment.
All crafts are NOT suitable for children under three years of age due to small parts.
Based on our extensive experience, we do not recommend ages for our own kits. We have found that this differs widely, dependant on the ability and patience of the crafters, not necessarily their age.
Therefore, please consider the age and ability of the intended crafters carefully before completing your purchases.
All of our crafts are unsuitable for children under three years of age.
Plastic bags, glue, scissors and other items we sell, do expose the crafters and those younger than them to risks.
Certain party goods, including balloons, blowers and party bags also require supervision with young children, as they may cause suffocation or choking.
Cracker snaps ARE NOT a children’s toy or novelty – they should be snapped inside the cracker and kept away from children when not in use. When in use children should be closely supervised.
Please ensure that the appropriate supervision and warnings are given.
If you wish to add items to your order after this has been completed, please email us. We are happy to add additional items into your order and will only charge the proportionate additional postage charge. This must be completed before the order is despatched.
Alternatively, please complete a second order and then email us - we will then refund any overpaid postage if the first order has not yet been despatched.
Completion of a Contract
A binding contract will exist as soon as an accepted payment method is received by us.
Where goods are to be released, pending receipt of a payment, the contract will come into effect at the time the goods are released.
In circumstances where crafts are packed to a specific order, the contract will come into effect at the time the buyer instructs Crafty Capers to proceed, irrespective of whether any payment has been made.
Cancelling an Order
Prepaid orders can be cancelled prior to despatch. Please email us to cancel your order. We will confirm receipt and cancellation.
Orders for crafts made to a customer's own specifications or ordered specifically for you cannot be cancelled after a contract is deemed to have come into effect. This is at the time we have both agreed by email to the order.
We must be notified immediately upon parcel receipt of any short deliveries, faults or breakages and within 10 days of the parcel being mailed.
We will ask for ALL faulty goods to be returned for inspection.
Parcels Not Received
Claims for loss in transit will not be considered until 15 working days has elapsed from the date of despatch. This is in line with Royal Mail guidelines.
Royal Mail have now introduced "leave with a neighbour", they should leave you a card advising which neighbour they have left this with but this often not the case or it gets caught up with junk mail.
We always ask you to check with your usual/local sorting office before you allow 15 working days to expire. This can be a fruitful exercise, where, as suggested above, perhaps cards have not been left or have been caught up in junk mail etc delivered at the same time.
Claims for loss in transit will not be considered until 25 working days have elapsed from the date of despatch. This is in line with Royal Mail guidelines.
Please bear in mind that some mail being sent outside Europe may be subject to customs checks and suffer from the resultant minor delays.
Refunds are issued as soon as Royal Mail have completed their enquiries, Royal Mail are likely to contact you to assist with this.
The refund will include the cost of the items purchased. Royal Mail does not refund overseas postage costs on failed deliveries in view of the dependency on other mail organisations around the world.
We must be notified within 10 calendar days of placing your order if goods are not received. Although we are always happy to advise on despatch details etc prior to this time, we will be unable to meet any claims for non-receipt of goods after this time has elapsed.
By purchasing from us you will agree to be included on our email mailing list. We only email with regard to our own items. If you do not wish to receive emails on our products, please confirm this at any point and we will ensure that your requests are complied with. You will be given the opportunity whenever we mail to remove your name from our mailing list.
The following names, trading styles and logos are all trademarks of Crafty Capers Ltd.
- 'Crafty Capers' and “Bespoke by Crafty Capers”
- 'littlecraftybugs', 'littlecraftybugs.co.uk', 'the littlecraftybugs company'
All associated artwork is copyright of Crafty Capers Ltd t/a “the littlecraftybugs company” or suppliers to Crafty Capers Ltd.
It is PROHIBITED for any images to be downloaded from this site and reused in any other medium, without our express written agreement having been secured first from Crafty Capers Ltd or the copyright owner.
All original crafts, pictures, descriptions and instructions are the copyright of Crafty Capers Ltd.
Evidence to support copyright and dates of first use by Crafty Capers are retained by a specialist company. Evidence can be provided upon request, with a justified and valid reason.
Please do not replicate our crafts. We respect the creativity and copyright of individuals and other companies and we will continue to protect our own.
This year, we are delighted to have made more craft donations to Diverse Abilities Plus. The charity supports children and adults who have physical and learning disabilities in Poole, Bournemouth & Dorset, generally by forming life time partnerships of support.
We choose a charity each year and wil be unable to help any other charities during the year - apologies for this but we are sure that you will appreciate the reason for this.
See our lovely thank you note below.....
Caring for the Environment
One of the fundamentals of our business is that we do not provide our bespoke and hand packed kits in expensive throw away packaging - just enough packaging to get the items to you in a perfect condition.
Wherever possible we choose environmentally friendly, UK sourced and recycled materials for our kits, craft essentials and also for mailing/packaging materials.
You will find that we reuse cardboard boxes, which we have received goods in. This is partly due to economics and partly to reduce waste and the need to recycle or add to landfill.
We recycle all materials possible, including packaging materials, waste paper and card, cartridges and other business waste.
If you wish to email us, please use the email form on the "Contact Us" page, we will provide a meaningful contact within an hour or so during normal office hours. We also generally provide a fairly swift response outside of these hours.
Our postal address is Crafty Capers Ltd, t/a “the littlecraftybugs company”, 15 Fleets Lane Industrial Estate, Holton Heath, Poole. BH15 3SU