We are an online retailer only and in line with most internet retailers, we accept the following methods of payment at the time you place of your order:
- Card Payments – all major debit and credit cards with the exception of American Express.
- Payment on Account (Institutions Only)
ALL orders should be placed via our website as we do not operate a telephone sales line or postal ordering service. All prices stated include VAT and are sold in £sterling, payments need to be made in the same way.
All major credit and debit cards are accepted and processed through the secure systems provided by Sage Pay and they are fully integrated within our checkout processes.
We do not accept American Express cards.
If you have a Paypal account you will be able to use this secure payment process during checkout.
Cheque or Postal Order
Unfortunately we can no longer accept payment via cheque or postal orders.
Payment on Account (Purchase Order)
If you are looking to buy on behalf of a large institution such as a schools, charity or government body we are prepared to release goods on this basis where the order is over £20, excluding carriage.
In these situations only, you can process your order online and choose the "pay on account" option. After completing the checkout process, you will then need to email us using an email address for the organisation concerned, and include the PO number and your authority for us to release this on account. As soon as we have this confirmation we will release your order for despatch and allocate the stock to your order.
All invoices MUST be paid within 30 days of the order being placed. Payment can be by BACS only, cheques are not accepted.
Alternatively you can mail or email your PO to us. You will need to include the information shown above to enable us to process this. Please note that when mailing or emailing a PO that stock is not reserved against the order until we have processed this for you.
Please note that we will only be able to mail your first order, paid by PO, to a business address that we are able to confirm is valid and connected to your business. If your order is being placed on behalf of a charity, then this will be sent to the registered address on either the charity commission or OSCR websites.
It will be to your advantage to register during checkout as we will then be able to see that you have ordered previously when you shop with us again, you will also be able to track your orders.
If you wish to pay on account and fall within the organisations that we can offer this for but do not use purchase orders, please follow the procedure above, just omitting the PO number - we will use your details as a reference.
Prompt payment of purchase orders is appreciated to avoid unnecessary administration costs and the imposition of minimum order values. We will make all contact directly with you for payment, we will not make contact with other parties within your organisation.
Unfortunately we no longer accept BACS payments, other than for payments on account as above.