Returns & Exchanges
Do you need to return an incorrect item, or has something been damaged in transit?
Please see below for information on how we would like you to proceed.
If you find the items you ordered are unsuitable, please contact us upon receiving the goods advising that you wish to cancel the order and return them for a refund. The goods must be returned unused and in the original undamaged and unopened packaging within 14 days of your receipt.
Please include details of your order number, name and reason for returning the goods on all occasions in order to expedite the refund process.
Postage costs for the return of these items will NOT be refunded and we are unable to supply pre-paid returns labels. Please ensure that you obtain a certificate of posting from the Post Office, which is provided free of charge.
Refunds will be processed within 14 days of receipt of goods being received in a 100% resalable condition.
Please also note the following –
Crafty Capers Ltd are not liable for the cost of returning goods to us unless the goods are defective or have been sent in error. Please ensure every care is taken when repacking goods for return so as to avoid damage in transit. If an item is damaged on receipt, please notify us of this before sending the item back to us.
Bespoke orders made to a customer's own specifications or ordered in specifically for you cannot be returned, unless faulty.
The statements above apply in addition to any other statutory rights.
Please return items to the address below, including either your invoice or your original order number and the name the order was placed in:
Crafty Capers Ltd
15 Fleets Lane Industrial Estate
We take great care to ensure our parcels are packed so that your items arrive in perfect condition, however sometimes damage does occur in transit. In this instance, please email us immediately, with your order number, full details of the damaged item with photos if possible and information on how the item was packaged. Please do not dispose of the item and packaging until we have dealt fully with your enquiry as it may be needed.
In the event of items being damaged or broken in transit, we reserve the right to refund for the damaged proportion of the order without the need to return these.
If you have purchased the wrong item and would like an exchange, you will need to return the goods, as above. You will be refunded for the goods returned once we receive them back in a complete and re-saleable condition.
For administration purposes you will need to complete and pay for a new order for the item(s) required, including the relevant postage. This will be despatched in line with our usual terms and conditions.