Returns & Exchanges

Returns

If you find the items you ordered are unsuitable, please contact us within 14 days of receiving the goods advising that you wish to cancel the order and return them for a refund as soon as possible to ensure you receive a prompt refund. The goods must be returned unused and in the original undamaged packaging within 28 days of receipt, to qualify for a refund.  Please include details of your order number, name and reason for returning the goods on all occasions in order to expedite the refund process.


Postage costs for the return of these items will NOT be refunded.  Please bear in mind the Royal Mail costs when deciding whether to return your item/s, they can often be exorbitant for heavier and bulky items.  Please ensure that you obtain a certificate of posting from the Post Office, which is provided free of charge.


Refunds will be processed within 14 days of receipt of goods being received in a resaleable condition.

 

Please note the following –

Crafty Capers Ltd are not liable for the cost of returning goods to us unless the goods are defective or have been sent in error. Please ensure every care is taken when repacking goods for return so as to avoid damage in transit.

Bespoke orders made to a customer's own specifications or ordered in specifically for you cannot be returned, unless faulty.

The statements above apply in addition to any other statutory rights.

 

littlecraftybugs Returns

15 Fleets Lane Industrial Estate

Willis Way

Poole

BH15 3SU 

 

Exchanges

Where an exchange is required, you will need to return the goods, as above. 

 

You will also need to complete and pay for a new order for the alternative items you require, including the relevant postage. The new order will be despatched in accordance with our normal despatch times. Your refund will then be completed upon receipt of the unwanted goods - see above