Terms & Conditions
Our terms and conditions include the details shown below and the information on the links shown under “payment methods”, “delivery options”, “returns” and “privacy & security”. Please read these terms and conditions carefully before completing your order.
Terms & Conditions
- WE/the company means Crafty Capers Ltd trading as the littlecraftybugs company
- The purchaser means any person, firm, company or organisation who trades with the company.
- Goods/items mean the article(s) which the purchaser buys or agrees to buy from the Company
- Working day means a day which is not a Saturday, Sunday or Bank/Public Holiday in England.
How to Shop
ALL orders should be completed via our website using our secure checkout and payment process.
We do not have retail premises to accommodate personal callers.
If you complete your order and then require additional items to be added, please email us and we shall endeavour to sort this for you, as long as the order has not already been passed to our warehouse for despatch. Additional postage charges may be incurred as a result.
Alternatively, please complete a second order and then email us - we will then refund any overpaid postage if the first order has not yet been passed to our warehouse for despatch and we can combine both orders.
Completion of a Contract
Upon placing your order on our website, a binding contract will exist as soon as an accepted payment method is received by us and the sale completed. You will have been required to input data in order to complete our simple checkout process. You will receive an order acknowledgement email to confirm receipt of your order.
Where goods are to be released, pending receipt of a payment, the contract will come into effect at the time the goods are released.
In circumstances where crafts are packed to a specific order, the contract will come into effect at the time the buyer instructs Crafty Capers to proceed, irrespective of whether any payment has been made.
Cancelling an Order
Prepaid orders can only be cancelled prior to despatch. Please email us to cancel your order as soon as possible. We will confirm receipt and cancellation by email. Once an order has been sent you will have to take delivery of such and return as per our returns policy.
Orders for crafts made to a customer's own specifications or ordered specifically for you cannot be cancelled after a contract is deemed to have come into effect. This is at the time we have both agreed by email to the order.
We must be notified IMMEDIATELY upon parcel receipt of any short deliveries, faults or breakages and within 10 days of the parcel being mailed.
We will ask for ALL faulty goods to be returned for inspection.
Please see our delivery options here: https://www.littlecraftybugs.co.uk/delivery
The payment options you will be offered at checkout are shown below. All orders must be completed online as we do not operate a telephone sales or postal ordering service.
All prices stated include VAT and are sold in £sterling, payments need to be made in the same way.
We accept all major credit and debit cards (except Amex). Payments are processed by the secure systems provided by Sage Pay and they are fully integrated within our checkout processes.
If you have a Paypal account you will be able to use this secure payment process during checkout.
We do not accept Paypal Credit.
Payment on Account (Purchase Order)
If you are looking to buy on behalf of a large institution such as a school, charity or government body we are prepared to release goods with the payment being made on account where you have a purchase order (PO).
In these situations only, you can process your order online and choose the "pay on account" option. After completing the checkout process, you will then need to email us using an email address for the organisation concerned, and include the PO number and your authority for us to release this on account. As soon as we have this confirmation we will release your order for despatch and allocate the stock to your order.
All invoices MUST be paid within 30 days of the order being placed. Payment can be by BACS or cheque.
Alternatively you can mail or email your PO to us. You will need to include the information shown above to enable us to process this. Please note that when mailing or emailing a PO that stock is not reserved against the order until we have processed this for you.
Please note that we will only be able to mail your first order, paid by PO, to a business address that we are able to confirm is valid and connected to your business. If your order is being placed on behalf of a charity, then this will be sent to the registered address on either the charity commission or OSCR websites.
It will be to your advantage to register during checkout as we will then be able to see that you have ordered previously when you shop with us again, you will also be able to track your orders.
If you wish to pay on account and fall within the organisations that we can offer this for but do not use purchase orders, please follow the procedure above, just omitting the PO number - we will use your details as a reference.
Returns & Exchanges
Please see our page here.
Discount & Voucher Codes
Crafty Capers Ltd t/a “the littlecraftybugs company” does NOT participate in any discount code or voucher code schemes offered by discount websites. Our best price is always offered on our website. Should any discount code be offered by the Company, the discount code should be quoted at checkout and cannot be applied to orders retrospectively.
Bulk & Multiple Purchases
We ensure that our prices are kept at a minimum level for all customers irrespective of order size. Therefore, we do not normally offer reduced prices on multiple purchases.
Please be aware that many of our own bespoke children's craft kits are offered in group packs for up to 100 kids. Our kits should not be resold, except for fund raising purposes.
However, if you would like to make bulk purchases, where you consider lower prices may be appropriate, please feel free to contact us.
Please note, we are retailers not wholesalers and do not sell to the retail trade.
Prices & VAT
As part of our commitment to always offer highest quality items at the best price, we continually review our prices and alter them accordingly. Any price changes will not affect any orders already being processed. All prices and transactions are in £sterling.
We are VAT registered, our VAT number is 917 5478 92. A VAT invoice is automatically provided to all customers, you do not need to request this.
On overseas orders, where VAT is applicable, you will pay the VAT in the normal way and reclaim this if eligible as part of your own VAT return. We do not supply goods without charging VAT.
On overseas orders, to locations where VAT is not applicable, please proceed as normal, including VAT. Immediately after you have completed your order, please email us with your order number and we will immediately refund the VAT using the same payment method. However, we are unable to refund VAT after the goods have been mailed. Therefore, it is essential that you contact us with your order number as soon as you have paid.
Parcel Not Received
Claims for loss in transit will not be considered until 10 working days has elapsed from the date delivery was due. This is in line with current Royal Mail guidelines.
Royal Mail will usually leave a red “Something for you..” calling card if they leave a parcel with a neighbour/in a safe place or returned it to the sorting office for collection. It is your responsibility to arrange collection/redelivery and we always ask you to check with your usual/local sorting office before the waiting time has elapsed as it may be that a card has not been left or has been caught up in junk mail etc delivered at the same time.
Claims for loss in transit will not be considered until 20 working days after the due delivery date for items going to Europe and after 25 working days for the Rest of the World.
Please bear in mind that some mail being sent outside Europe may be subject to customs checks and suffer from the resultant minor delays.
Refunds are issued as soon as Royal Mail have completed their enquiries, Royal Mail may contact you to assist with this.
The refund will include the cost of the items purchased. Royal Mail does not refund overseas postage costs on failed deliveries in view of the dependency on other mail organisations around the world.
We must be notified within 10 calendar days of placing your order if goods are not received. Whilst we are always happy to answer queries on despatch details prior to this time, we will be unable to meet any claims for non-receipt of goods until after this time has elapsed.
Health & Safety
All of our items are unsuitable for children under three years of age, and where appropriate will carry the CE safety markings for toy safety.
Please exercise extra care with plastic bags, adhesives, scissors and other items we sell as they can expose the crafters, and those younger than them, to risk of harm if misused.
Certain party goods, including balloons, blowers and party bags also require supervision with young children under age 8, as they may cause suffocation or choking.
As noted on all our cracker related kits, cracker snaps ARE NOT a children’s toy or novelty – they should be snapped only when inside the cracker, at arms’ length, away from ears and eyes and kept away from children when not in use. When in use children should be closely supervised.
Please ensure that the appropriate supervision given and safety warnings are noted accordingly.
All items we sell are NOT suitable for children under three years of age due to small parts.
Based on our extensive experience, we do not recommend ages for our own kits. We have found that suitability differs widely, dependant on the ability and patience of the crafters, not necessarily their age.
Therefore, please consider the age and ability of the intended crafters carefully before completing your purchases and be aware that some adult supervision and/or assistance is recommended.
The following names, trading styles and logos are all trademarks of Crafty Capers Ltd.
- 'Crafty Capers' and “Bespoke by Crafty Capers”
- 'littlecraftybugs', 'littlecraftybugs.co.uk', 'the littlecraftybugs company'
All associated artwork is copyright of Crafty Capers Ltd t/a “the littlecraftybugs company” or suppliers to Crafty Capers Ltd.
It is PROHIBITED for any images to be downloaded from this site and reused in any other medium, without express written agreement having been secured first from Crafty Capers Ltd or the copyright owner.
All original crafts, pictures, descriptions and instructions are the copyright of Crafty Capers Ltd.
Evidence to support copyright and dates of first use by Crafty Capers are retained by a specialist company. Evidence can be provided upon request, with a justified and valid reason.
We would ask that you do not replicate our bespoke crafts. We respect the creativity and copyrights of individuals and companies alike and we will continue to protect our own, taking any necessary action to do so.
Each year we receive many requests for donations of money or goods from charities and charitable causes. Regrettably we are unable to help everyone who asks, therefore we have committed to donate to charities chosen by our Team, and to donate craft goods locally throughout the year. We hope you understand the reasons for this decision.
Caring for the Environment
One of the fundamentals of our business is that we do not provide our bespoke and hand packed kits in expensive throw away packaging - just enough packaging to get the items to you in a perfect condition.
Wherever possible we choose environmentally friendly, UK sourced and recycled materials for our kits, craft essentials and also for mailing/packaging materials.
You will find that we reuse cardboard boxes and packaging, which we may have received goods in. This is partly due to economics, partly to reduce waste and the need to recycle or add to landfill. Why waste a good box!
We recycle all materials possible, including packaging materials, waste paper and card, cartridges and other business waste, and are always looking at ways to reduce our impact on the environment.
Please contact us using the details on our contact us page. You will receive an automated acknowledgement email when we receive your contact, and we then aim to provide a meaningful contact as soon as the appropriate team member is available during normal office hours.
Our postal address is:
Crafty Capers Ltd, t/a “the littlecraftybugs company”, 15 Fleets Lane Industrial Estate, Willis Way, Poole BH15 3SU
We do not operate a telephone sales or enquiry line.