Robin | Stoneware Mini Jug | 8cm Tall | Gisela Graham Christmas

Despatch Times

When do you send my order?

Every working day we mail orders that were placed the previous working day (or over a weekend and/or public holiday), together with any orders placed up until 8AM that day. This excludes the Special Delivery options referred to below.

Working days are Monday to Friday only and exclude all weekends and UK public holidays.

As an example, an order placed at 7.30am on a Thursday would be sent the same day. An order placed on Thursday at 4pm would then be dispatched on Friday.

Delivery Options 

The UK rates below apply to all addresses with a UK postcode format, including Northern Ireland and the Channel Islands.

Standard Delivery - expected delivery 2-3 days from despatch

Mailed using either Royal Mail 48 or our couriers. 

The charge made for this service £4.67.

Express Delivery - expected delivery 1-2 days from despatch

Mailed using either Royal Mail 24 or our couriers.

The charge made for this service is £5.55.

RM48 Tracked Mail - expected delivery 2-3 days from despatch

Mailed using RM48 Tracked. Please note this is not a guaranteed day delivery service but will be trackable from when it leaves our warehouse to delivery.

The charge made for this service is £5.42.

RM24 Tracked Mail - expected delivery 1-2 days from despatch

Mailed using RM24 Tracked. Please note this is not a guaranteed day delivery service but will be trackable from when it leaves our warehouse to delivery.

The charge made for this service is £6.30.

Next Working Day Delivery

Order by 1PM on any working day for delivery before the end of the following working day.

The delivery service used for this option is Royal Mail Special Delivery which will be delivered at any time before the end of the following working day.

We do also offer a service below that is guaranteed for delivery before 1PM the next day.

Orders placed after 1PM on any working day will be despatched the following working day, for example an order placed after 1PM on Friday will be despatched on Monday for delivery on Tuesday.

PLEASE NOTE:

• Working days for despatch are Monday to Friday only and excludes Saturdays, Sundays and all UK public holidays.
• Personal addresses - Working days for delivery are Monday to Saturday only and excludes Sundays and all UK public holidays.
• Business addresses - Working days for delivery are Monday to Friday only and excludes Saturdays, Sundays and all UK public holidays.

Cost is based on the weight of the items in your shopping basket, you will be able to review this in the shopping basket screens. 

Next Working Day Delivery by 1PM

Order by 1PM on any working day for delivery the following working day before 1PM.

The delivery service used for this option is Royal Mail Special Delivery By 1PM which will be delivered before 1PM on the following working day.

Orders placed after 1PM on any working day will be despatched the following working day, for example an order placed after 1PM on Friday will be despatched on Monday for delivery on Tuesday.

PLEASE NOTE:

• Working days for despatch are Monday to Friday only and excludes Saturdays, Sundays and all UK public holidays.
• Personal addresses - Working days for delivery are Monday to Saturday only and excludes Sundays and all UK public holidays.
• Business addresses - Working days for delivery are Monday to Friday only and excludes Saturdays, Sundays and all UK public holidays.

Cost is based on the weight of the items in your shopping basket, you will be able to review this in the shopping basket screens. 

Collection in Person

We do not offer collections at the current time.

International Orders

We apologise but we are not currently shipping overseas.

BFPO

Whilst we are able to send orders to BFPO addresses, please ensure you are familiar with the guidelines for the BFPO address concerned. Some products are subject to restrictions due to size, weight, explosive nature (cracker snaps) or containing blades. Deliveries may be subject to confiscation, loss or even destruction with costs being the responsibility of the purchaser.

Please choose a delivery option and ensure that you include your BFPO details within the address, but do not put the country.

Heavy & Large Goods

Whilst we try to offer all of our products to all of our customers, sometimes the product is just too big or heavy to be sent outside of mainland UK (including Scottish Highlands, UK Islands and overseas locations) due to restrictions by Royal Mail or our preferred courier services.

Our product descriptions show when products are not available to be shipped to certain locations, this is generally outsize and/or heavy items. Please check this before placing your order to avoid disappointment. We shall contact you if we are unable to send the item and refund accordingly. We incur hefty handling charges for outsize items which sometimes makes postage costs prohibitive for both us and our customers on these items.

Busy Periods & Weather Issues

We try our hardest to get all our orders despatched the next working day however, as we all know, certain times of the year cause problems for the postal service providers due to increased volumes of post generally or due to bad weather.  We would ask you to allow adequate delivery time when placing your order in the weeks building up to Christmas and allow a little longer for your parcel to arrive during extreme weather conditions, such as snow or storms.

How to Pay

We are an online retailer only and in line with most internet retailers, we accept the following methods of payment at the time you place your order:

• Card Payments – all major debit and credit cards including American Express.
• Paypal
• Shop Pay
• Apple Pay
• Google Pay

All orders should be placed via our website as we do not operate a telephone sales line or postal ordering service. All prices stated include VAT and are sold in £sterling, so payments need to be made in the same way.

Card Payments

All major credit and debit cards are accepted and processed through the secure systems provided by Shopify Payments.

We do not collect or store any of this data within our own site or systems.

Paypal

If you have a Paypal account you will be able to use this secure payment process during checkout. 

Shop Pay, Apple Pay and Google Pay

If you have accounts with these payment providers, you can also use these to checkout on our site. The functionality for these payment services is provided by Shopify Payments and payments are processed through their secure systems. We do not collect or store any of this data within our own site or systems.

Klarna

We accept payments through Klarna. All payment plans are dealt with through Klarna and so any payment questions need to be directed to the Klarna customer team.

Payment on Account (Purchase Order)

Unfortunately we can no longer accept payment on account orders.

If you have a large or bespoke order for a business or institution that does not use credit card payments, we are able to offer the option of a business BACs payment. Please contact our team with details of your requirements.

Whilst we do everything we can to deliver goods to you that are perfect and exactly what you want, we do appreciate that this might occasionally not happen, or that you might change your mind.

If there is a issue, we will fix it.  If you have changed your mind, it's no problem…

For more information on returns, exchanges and order cancellations, please see our returns information page.

Please be aware that any personalised, bespoke and custom-made items are exempt from this returns policy. We create these items specifically for you and we are not able to resell them. Therefore, we cannot offer refunds or accept returns for these products unless they arrive damaged, faulty or incorrect. In these situations, where appropriate, we will replace them on receipt of photographic evidence and the return of the original item.