Contact Us


We are here to help you with any enquiries, please email us at with your query and we will be happy to assist you.


When contacting us, please ensure that you provide all relevant details, so that we give you a meaningful response.  If your enquiry relates to an order, please quote your order number and if it relates to a product, please quote the product number/s.


We will endeavour to respond to your email as quickly as possible and as soon as the relevant team member is available during our normal office hours, Monday to Friday.  Please note that during our busier and seasonal periods, this may take up to 48 hours.  Outside of normal office hours we will respond to your emails as quickly as possible, which will usually be the next working day.



Our mailing address is

"the littlecraftybugs company"
15 Fleets Lane Industrial Estate
Willis Way
BH15 3SU


We do not have retail premises or a trade counter for callers, sorry.  All orders are mailed, regardless of destination, and all enquiries are promptly and meaningfully responded to by email.



We do not have a telephone based customer service team, as we aim to deliver a prompt and efficient service to customers by email.  We are aware that some customers do find this inconvenient but we have found over many years that we are able to give the best level of service to all of our customers in this way.  Please email us with full details of your enquiry and we will respond to you in a meaningful way as quickly as possible.



Our FAQ page has answers to many questions, it will be worth checking there first.  We are adding to this page all of the time.